Frequently Asked Questions
Everything you need to know about your Shop Umbro experience.
How do I determine the right size for my football kit?
We provide a comprehensive size guide on every product page. Our performance gear is designed for an athletic fit, so if you prefer a looser feel, we recommend ordering one size up from your usual measurement.
What is your shipping policy for international orders?
Shop Umbro ships globally. Standard shipping typically takes 5-10 business days, while express options are available at checkout. Please note that customs duties may apply depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy on all unworn items with original tags attached. To start a return or exchange, visit our online Returns Portal and enter your order number and email address.
Are your products authentic Umbro gear?
Yes, Shop Umbro is an authorized retailer. Every item we sell, from professional-grade boots to official club jerseys, is 100% authentic and sourced directly from manufacturing.
How should I care for my technical sports apparel?
To preserve the quality of your gear, we recommend machine washing in cold water on a gentle cycle. Avoid fabric softeners and tumble drying, as high heat can damage technical fabrics and printed logos.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay in select regions.